FAQ
Q1: What products do you manufacture?
A: We specialize in the manufacturing and customization of burners, hot-air furnaces, and temperature control systems for various types of fuel.
Q2: What industries are your products used in?
A: Heating processes requiring thermal energy across various sectors, such as food drying, hardware coating curing, industrial forging and smelting, agricultural drying, heating and disinfection for livestock farming, surface treatment, boilers, road maintenance and signage, and construction materials.
Q3: Do you offer customization ?
A: We support customization services and offer OEM and private label options.
Q4: Can you provide brochures?
A: We can provide digital brochures, actual product photos, and videos of the products burning.
Q5: How can I get a quotation?
A: Please provide detailed specifications: fuel type, power rating, quantity, configuration, destination country (or required voltage), packaging requirements, and delivery location.
Q6: What’s the lead time for bulk orders?
A: Standard models can be shipped in about three days; the specific delivery date would need to be determined through further discussion.
Q7 What are your shipping methods?
A: Delivery via courier or logistics; self-pickup is also available.
Q8: What payment methods do you accept?
A: Chinese platforms (WeChat, Alipay, Taobao, 1688) or Hong Kong foreign exchange accounts.
Q9: Do you provide a product manual or video?
A: Standard models come with instruction manuals and videos showing the burning process; these can be provided upon request.
Q10: Do you offer after-sales service?
A: Yes, our products come with a one-year warranty starting from the date of manufacture. We can coordinate with customers via relevant software or platforms for online after-sales communication and provide ongoing technical support throughout the product's usage.
